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Report a fault, test your speed or find quick answers below.
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Test your internet speed
Connect your device by cable or stand close to the router for the most accurate result.
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Frequently asked questions
Which areas do you cover?
Optimum currently serves DHA Phase 1, DHA Phase 2, DHA Phase 3, DHA Phase 4, DHA Phase 5, DHA Phase 6, DHA Phase 7 in Karachi. If your area isn't listed, message us on WhatsApp and we'll let you know when we reach you.
Are the package prices inclusive of tax?
All internet prices are inclusive of taxes for your convenience, while OTC and VAS charges are exclusive of all government taxes.
Is there any data cap or contract?
No. All packages come with no data caps and no annual contracts.
How do I get a new connection?
Tap "Get Optimum" or any package button to message us on WhatsApp, or fill in the New Connection form. Our team will confirm availability and schedule your installation.
Which package should I choose?
Use our Package Finder on the Internet page. As a guide, 30–40 Mbps suits small homes, 50–60 Mbps suits families who stream, and 100 Mbps suits large homes with many devices.
How do I report a problem with my connection?
Use the "Report a Fault" form, or message us on WhatsApp at 0337 1016970 with your customer ID. Support is available 24/7.
Do you offer internet for businesses?
Yes. We provide fiber internet for offices, shops and businesses. Visit our Business page or message us on WhatsApp for a custom quote.
Can I get Optimum TV with internet?
Yes. Optimum TV runs on the same fiber connection. Message us on WhatsApp for channels and TV packages.